Chris Dashiell
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Your call is important to us. Not important enough to hire any more staff to handle the high volume of calls, but important in a kind of abstract way.
03:31 AM - Aug 09, 2023
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Kathleen Chappell
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In response to Chris Dashiell.
Laugh out loud hysterical!!!!
11:05 PM - Aug 10, 2023
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L Geisenest
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In response to Chris Dashiell.
But don’t forget to pay close attention, because our options have recently* changed.

*never
11:03 PM - Aug 10, 2023
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2PupsMommy
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In response to Chris Dashiell.
As a disabled person, who has to call the company my health insurance company hired so they don't have to talk to me, I feel this on a regular basis. Wasted an hour of my life recently only to learn that the dept I needed closed while I was on hold.
06:08 PM - Aug 10, 2023
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L Geisenest
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In response to 2PupsMommy.
Ugh! So frustrated on your behalf.
11:04 PM - Aug 10, 2023
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edw7002
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In response to Chris Dashiell.
In fact, your importance is directly proportional to your wait time
04:52 PM - Aug 10, 2023
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Joe Webb
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In response to Chris Dashiell.
My take is they intend ‘important to us’ without regard for the caller/customer/client. Rather that the caller PERCEIVES they are valued personally. To maintain THEIR profitable relationship.

If they really cared, they would forego the terrible hold music. At least check volume or over modulation .
04:50 PM - Aug 10, 2023
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RebelMel
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In response to Chris Dashiell.
Your call is so important to us, in fact, that if you complain about wait times, we will immediately disconnect your call. So important.
04:26 PM - Aug 10, 2023
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