Sharon Zimmerman
A
...how much of that spend would go towards building better websites with a better focus on accessibility and a better buyer's journey. Because it feels to me like many of these sites have abandoned a more welcoming feel in favor of making things harder but also more necessary (Think A*azon)🧵
Sharon Zimmerman @SharonZ
What it feels like, to me, a person who got their first job in eCommerce 15 years ago, is that companies actively disdain their consumers. When I read recently that big corporations were spending more on customer retention in 2022 than they had in the past, I wondered
02:29 PM - Apr 15, 2023
02:31 PM - Apr 15, 2023
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