Jason C Daniels
A
One thing I've learned about interacting with customers in my years in software development since I started in 1994... If a customer, internal or external, says "This is unclear to me. I have these specific questions."

Ridiculing them is the wrong approach.

Just answer the questions.
06:50 PM - Feb 19, 2023
Avatar
0
3
1
Jason C Daniels
A
In response to Jason C Daniels.
And when they have problems articulating their questions, engaging them in a genuine and open manner listening to their concerns, even if it changes nothing about a policy/implementation gains trust and understanding.

Ridicule does not.
06:51 PM - Feb 19, 2023
1
0
Jason C Daniels
A
In response to Jason C Daniels.
Also, trivializing concerns as "just complaining" is as bad as ridicule. If you do that you're behaving as badly as ridiculing.

In both cases you're not listening, you're not communicating, you're not addressing concerns.

Failure on those fronts kills sites.
06:56 PM - Feb 19, 2023
1
0

 

{{ notificationModalContent }} {{ promptModalMessage }}