Kate ChinaKatWrites
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What is with the culture of never taking “No” for an answer? If I call to cancel a service I do not want to spend the next 15 minutes having your CSR relentlessly try to offer “solutions” to “recover” my business. No means no. In every setting.
10:38 AM - Jan 30, 2024
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David James
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In response to Kate ChinaKatWrites.
Customer retention teams are a pain in the arse, And almost every service you sign up to has one these days. They can spend an hour trying to convince you that your decision to leave them was simply a brain fart, and that a quick 10% discount for the next six months will solve all problems.
10:41 AM - Jan 30, 2024
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Kate ChinaKatWrites
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In response to David James.
This is just routine CSAs. It’s aggravating. All you’re doing is convincing me even further to discontinue working with you.
08:27 PM - Feb 01, 2024
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