Her Name Is Rio
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Trying again seeing as I haven't received any help from Support. It's probably an easy fix, but it's not obvious to me!

cbousy ticket #7043

Aaaand it won't tag for me. Can someone at least tag Chris Bousy please?
Her Name Is Rio @Vicki265
Has anyone encountered this? Spoutible doesn't like my WiFi home connection suddenly and I don't know why! I have to turn it off to come on here. Ticket was submitted to #Support last night, just haven't heard back yet. I uninstalled and reinstalled several times before realizing it's the WiFi.
07:06 PM - Apr 10, 2024
04:13 PM - Apr 11, 2024 (Edited)
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Sarah Apfel
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In response to Her Name Is Rio.
Do you use a VPN with your wifi? Have to turn mine off when I use wifi for Spoutible, which I don't like doing. Usually I stick with mobile data. But Spoutible really doesn't like my VPN. Worth a try, anyway.
04:20 PM - Apr 11, 2024
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Her Name Is Rio
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In response to Sarah Apfel.
We do have VPN, but it hasn't been an issue until the last few days. Nothing has changed with our connection. It's only happening with Spoutible. 😩
05:00 PM - Apr 11, 2024
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Sarah Apfel
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In response to Her Name Is Rio.
Hmmm, all I can suggest is clear your cache? Or maybe switch your VPN on and off again?
05:02 PM - Apr 11, 2024
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Her Name Is Rio
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In response to Sarah Apfel.
I've cleared the cache and the data, uninstalled and reinstalled the app on my phone a few times. I checked and VPN actually turns off when I'm home.

Maybe this has to do with the new security enhancements! 🤔
05:18 PM - Apr 11, 2024
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Sarah Apfel
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In response to Her Name Is Rio.
Dunno. Guess you'll have to wait until you hear back about the ticket you submitted. Sorry.
05:19 PM - Apr 11, 2024
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Her Name Is Rio
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In response to Sarah Apfel.
Thanks for troubleshooting with me!
05:30 PM - Apr 11, 2024
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Sarah Apfel
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Sorry it didn't help 😥
In response to Her Name Is Rio.
05:30 PM - Apr 11, 2024
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