Tricia G., MLS
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thread 1/12
Stopped by the #APALA social then made my way to the first session of my day: Leadership by Design. Title slide below... #ALAAC23
11:28 AM - Jun 25, 2023 (Edited)
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Tricia G., MLS
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thread 2/12
Libraries are at an inflection point right now (reflection point?) #ALAAC23
11:33 AM - Jun 25, 2023
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Tricia G., MLS
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thread 3/12
Libraries are in the business of solving problems... The problems are complex, and service design can be a tool. #ALAAC23
11:36 AM - Jun 25, 2023
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Tricia G., MLS
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thread 4/12
Libraries are all about collective service. #ALAAC23
11:39 AM - Jun 25, 2023
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Tricia G., MLS
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thread 5/12
Also known as human-centered design. How do we best serve the needs of all stakeholders? What experiences will each person value and how can we create it? #ALAAC23
11:40 AM - Jun 25, 2023
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Tricia G., MLS
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thread 6/12
Service as we know it is created at the moment. It shifts on you all the time. Who will contribute and how? Holistic. Getting all stake holders in the process... #ALAAC23
11:42 AM - Jun 25, 2023
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Tricia G., MLS
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thread 7/12
More intentional about how we are making decisions about our services...Our decision-making processes...Working together with all stakeholders to collaboratively find solutions.
#ALAAC23
11:47 AM - Jun 25, 2023
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Tricia G., MLS
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thread 8/12
Socialize what service design is and how staff participates in it. IDs how things touch each staff member... Not everyone is an expert but the environment and safe space to take part must be provided. #ALAAC23
11:51 AM - Jun 25, 2023 (Edited)
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Tricia G., MLS
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thread 9/12
There is no cookie-culture approach. #ALAAC23
11:55 AM - Jun 25, 2023
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Tricia G., MLS
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thread 10/12
The human-centered part is one of the hardest things to wrap our heads around because we can't be everything for everyone. What/who are we focussing on to find solutions? #ALAAC23
11:57 AM - Jun 25, 2023
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Tricia G., MLS
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thread 11/12
Kick the tires, evaluate, get feedback... How do we get buy-in? Trying to get a different way of thinking about user experiences... #ALAAC23
12:01 PM - Jun 25, 2023
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Tricia G., MLS
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thread 12/12
Library workers are not the ones solving all of the big problems...we're enabling others to do so. #ALAAC23
12:08 PM - Jun 25, 2023
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Tricia G., MLS
A
In response to Tricia G., MLS.
Projects being spoken of here can also be found on this site. (O hai, Midlands, SC!) #ALAAC23
12:27 PM - Jun 25, 2023
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