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Unpopular opinion: "The customer is always right" is one of the most toxic phrases in business and needs to be retired forever.
Ola @Olatunde
Customer is not always right.

True Story.
A friend live in an affluent area of Vancouver, Canada. They have a grocery store that is like a Whole Foods, which is very popular in the community. This is part of a chain in that area.
One day, he was in the store in line where…

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07:26 AM - May 04, 2023
09:16 AM - Jul 06, 2023
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Ola
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“The customer is always right" is one of the most dangerous sayings in business.

A customer who makes employees feel uncomfortable or unsafe isn't right, and we shouldn't be encouraging employees to put up with abuse.
09:30 AM - Jul 06, 2023 (Edited)
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In response to Ola.
Antiquated foolishness.
Customers are people. They make critical errors in judgment and lack situational awareness as much anyone else.
While the hardest part of any service job is the staff, the customers are a close second.
12:11 PM - Jul 06, 2023
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