Ola
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thread 1/9
Customer is not always right.

True Story.
A friend live in an affluent area of Vancouver, Canada. They have a grocery store that is like a Whole Foods, which is very popular in the community. This is part of a chain in that area.
One day, he was in the store in line where…

It’s a thread👇🏽
07:26 AM - May 04, 2023 (Edited)
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Ola
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thread 2/9
an arrogant customer was giving the teen-aged cashier a hard time. She was telling the poor kid that her husband was a lawyer for the store and, if she wanted, she could tell her husband to have the poor kid fired. She was complaining about how the kid was incompetent, etc…

A quiet Asian lady in…
07:28 AM - May 04, 2023 (Edited)
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Ola
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thread 3/9
another line politely asked her to show patience to the teen-aged cashier. She snapped back that her husband worked as a lawyer for this chain and it was none of her business. The Asian lady then left the line and returned quickly with the store manager and the security guard, who went to the…
07:31 AM - May 04, 2023
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Ola
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very rude arrogant woman as she was leaving the store.

The manager informed her that this was her last visit to the store and she was now banned for life from shopping there. Furthermore, she was told that if she returned she would be charged with trespassing.

The manager then asked the Asian…
07:33 AM - May 04, 2023
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Ola
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lady, “if it was okay now, Mrs….?” The rude woman realized in horror that the Asian woman’s family owned this chain, plus dozens of businesses across Canada.

Immediately, she started begging for forgiveness and was very terrified when she realized that her husband's relationship with the…
07:34 AM - May 04, 2023
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Ola
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the business empire of this family was in danger of being terminated. She begged the woman to forgive her & asked what she could do to make it right.

She was told to apologize to the cashier. In panic the woman bought a floral bouquet in the flower section and went to apologize to the cashier…
07:35 AM - May 04, 2023
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Ola
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After seeing this, the Asian lady told the manager to reduce the lifetime ban to a one-month ban. The End.😁

I honestly feel that society has fostered a culture where people take the concept of, “The customer is always right,” to a whole other level. Customers know that they can get away…
07:38 AM - May 04, 2023
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Ola
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thread 8/9
with just about anything and know that if they throw a big enough fit, ask to speak with a manager, and act upset enough, they will get either what they want or part of what they want, regardless of “company policy.” It’s frustrating working in customer service, especially for lower customer…
07:40 AM - May 04, 2023
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Ola
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service jobs like retail, fast food, or sales. It’s sad really sad.

Customer is not always right.
07:41 AM - May 04, 2023
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TooQuizzical
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What a great story. Karma is not often so immediate and the injured party not witness to retribution being meted out.

And how gracious of the owner to reduce the penalty for this customers bad behaviour. Hopefully this Karen has learned a lesson.
In response to Ola.
10:29 AM - May 04, 2023 (Edited)
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