Christopher Bouzy
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thread 1/3
We have a small team, and we answer support requests based on severity. You can't expect enterprise support on a shoestring budget. If you are unhappy with our service, there are other options available.
Slippy Shoe Spouts Stuff @slippyshoe
Is there going to be a feature to answer support tickets months old now?
12:03 PM - Jul 14, 2023
12:29 PM - Jul 14, 2023
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Christopher Bouzy
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thread 2/3
And I know my response may sound rude, but some folks don't seem to understand we do not have a budget of millions, and our team is tiny compared to the other platforms. Our manpower is focused on development, keeping the platform stable, and suspending accounts violating our rules.
12:36 PM - Jul 14, 2023
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Christopher Bouzy
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thread 3/3
90% of our support requests can be resolved by using our knowledge base or simply asking the community for help. We are a free service that isn't monetizing our users or displaying ads. You can't expect us to be Twitter with limited resources.

https://help.spoutible.com...
12:42 PM - Jul 14, 2023
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Human 269
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In response to Christopher Bouzy.
I'm a little uncomfortable. I do think it was a bit of a rude response, but also quoting him feels unnecessary. It makes it feel unsafe to ask questions of you or the service. I'm a little nervous just commenting tbh.
To be fair, I don't know the context and I'm sure you're stressed. Idk. 😬
12:41 PM - Jul 16, 2023 (Edited)
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Karen Monroy
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In response to Christopher Bouzy.
Do you ask them if they donate? Because the reality is, if you’re not donating, you should just shut the fuck up, as the French say.
12:37 PM - Jul 16, 2023
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Slippy Shoe Spouts Stuff
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In response to Karen Monroy.
I thought we left Twitter so we would not have to pay to have our voices heard. I am disabled and on a fixed income. You have no back context here because it is purposely omitted.
07:49 PM - Jul 17, 2023
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Jay Marsden
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In response to Christopher Bouzy.
Possible to start building volunteer community moderator/support roles/accounts?
06:09 PM - Jul 14, 2023
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Harold Jenkins
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In response to Christopher Bouzy.
Right now there's a shitposting strike on Bluesky over the non-responsiveness of their enterprise support for a glaring security flaw.
04:24 PM - Jul 14, 2023
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Happy4uu&u
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In response to Christopher Bouzy.
And, that's why I don't put #Spoutible through the ringer with hackneyed questions.

The job is always getting done with copious improvements everyday to booth.

You share your apple and some folks want the whole bloody tree from your yard 😉
12:32 PM - Jul 14, 2023
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Slippy Shoe Spouts Stuff
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In response to Happy4uu&u.
I had 2/3 of my following and followers disappear over night 2600 followers and 4000 I follow. All I wanted to know was if I was hacked. Call it hackney all you like.
01:07 PM - Jul 14, 2023
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